Frequently Asked Questions (FAQ)
Where is A-Z Storage located?
A-Z Storage is located at 2155 Sweeney Hollow Road, Birmingham, AL 35215. We’re at the edge of Birmingham and surrounded by Clay addresses. Use the street address above for GPS accuracy. We proudly serve Birmingham and nearby areas like Pinson, Trussville, Center Point, and Chalkville.
What are your office hours and gate access hours?
Office Hours: Monday–Saturday, 8:00 AM–4:00 PM (Closed Sunday)
Access Hours: 24/7 (including holidays)
How do I contact you?
The fastest way to reach us is by phone. Call: (205) 751-2590
You can also send a message through our Contact page, and we’ll respond as soon as possible during office hours.
Can I rent a unit 100% online?
Yes, customers can rent 100% online through our online rental portal.
What do I need to rent online?
During online checkout, you’ll be asked to:
- Create an account in the online portal
- Provide a government-issued ID
- Complete the required signature
- Choose your insurance coverage (insurance selection is required)
- Private insurance is an available option
- Select a lock (lock selection is required)
- Set up AutoPay (AutoPay is required)
When do I get my gate code?
Gate codes are emailed immediately after your rental is completed. If you don’t see the email, check your spam/junk folder.
What do I need on move-in day?
To make move-in easy, have:
- Your gate code email (or access to the email address used at checkout)
- Your ID
- Your lock
- A plan for loading/unloading so you can move in efficiently
Do you require a deposit?
No, we do not require deposits.
Do you prorate rent when I move in?
No, there are no prorations. Billing is anniversary billing, meaning your monthly due date is based on your move-in date.
Is AutoPay required?
Yes, AutoPay is required for all rentals.
What payment methods do you accept?
You can pay online using a debit or credit card through the online portal.
Are there any move-in or late fees?
Yes:
- $25 admin fee at move-in
- Late fee: $20 or 20% of the monthly rent (whichever is greater) assessed 5 days after the due date
Is insurance required?
Yes, insurance selection is required at move-in. Private insurance is an available option (you can choose it during checkout).
What size unit do I need?
Here are quick guidelines:
- 5x5: Boxes, seasonal décor, small furniture
- 5x10: Studio apartment items, bikes, small furniture
- 10x10: Contents of a 1–2 bedroom apartment (depending on furniture)
- 10x15: 2–3 bedroom home, appliances + furniture
- 10x20: 3–4 bedroom home, large furniture, business inventory
If you’re not sure, call us during office hours, and we’ll help you choose the right size.
What’s the difference between climate-controlled and drive-up storage?
- Climate controlled storage is ideal for items sensitive to heat and humidity, such as wood furniture, electronics, photos, paper records, clothing, and mattresses.
- Drive up storage is great for fast loading/unloading and items that don’t need temperature control, such as tools, equipment, garage items, and many household goods.
When can I access my unit?
You can access your unit 24/7 using your gate code, including holidays.
What items am I not allowed to store?
For safety and legal reasons, you may not store:
- Perishable food, plants, or animals
- Stolen or illegal goods
- Flammable, hazardous, combustible, or toxic materials/liquids
- Anything that could create odors, pests, or unsafe conditions
If you’re unsure about an item, call us, and we’ll confirm what’s allowed.
Can I store business inventory or contractor equipment?
Yes, many customers store business items, tools, and equipment. Please store responsibly and keep walkways/aisles clear.
Do you offer truck rentals?
No, we do not offer truck rentals.
What security features do you offer?
Our facility includes:
- Controlled gate entry
- Perimeter fencing
- 24-hour video surveillance
What if I forget my gate code or can’t access the gate?
If you’re having trouble accessing the gate, call us during Office Hours (Mon–Sat, 8 AM–4 PM) and we’ll help.